No Return or Refund Policy for Embroidery and Custom Apparel

Thank you for choosing our embroidery and custom apparel services. We take pride in delivering high-quality products tailored to your specifications. However, due to the nature of customizations involved, we have established the following policy regarding returns and refunds:

Order Confirmation

Before placing an order, please review and confirm all details, including size, color, design, spelling, and any other customization requirements. Once an order is confirmed and submitted, it cannot be modified or canceled.

Customized Items

Our embroidery and custom apparel items are made specifically for each customer, based on their unique requirements. As a result, these items cannot be resold or restocked.

Quality Assurance

We strive to maintain the highest standards of craftsmanship and quality control. Prior to shipping, all items undergo thorough inspections to ensure they meet our strict quality criteria.

Defective or Damaged Items

In the event that you receive a defective or damaged item, please contact our customer support within 48 hours of receiving your order. We may request photographic evidence to assess the issue. If the defect or damage is confirmed to be a result of our production process, we will work with you to find a suitable resolution, such as repair or replacement.

Sizing Discrepancies

It is essential to carefully review our sizing charts and guidelines before placing your order to ensure an accurate fit. We are not responsible for any sizing discrepancies due to customer error. Please note that some variations in size and fit may occur within industry tolerances.

Non-Refundable Orders

All sales for custom embroidery and custom apparel items are final. We do not offer returns or exchanges for reasons such as changes of mind, dissatisfaction with design or color choices, or incorrect selection of customization options.

Exceptions

The no return or refund policy does not apply if we fail to deliver the correct product as per your confirmed order details, or if we make a substantial error in the customization that deviates from your approved design.

We encourage you to contact our customer support team if you have any concerns or questions before placing your order. Our dedicated staff is here to assist you and ensure your complete satisfaction.

By proceeding with your order, you acknowledge that you have read, understood, and agreed to our no return or refund policy for embroidery and custom apparel items.

Please note that this policy is intended as a general guideline and may be subject to local laws and regulations.